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4. Subscription Purchase and Transaction Information
4.1 How can we purchase subscription
and what is the cost? 4.2 What are the key requirements
to become an Autodesk® Subscription customer? 4.3 How do we renew subscriptions? 4.4 What happens if a subscription
contract is canceled or not renewed? 4.7 How can we purchase subscription
if we order a product from the Autodesk Store? 4.8 Are extensions available for
use with software licenses not on subscription? 4.10 Can we add new seats or new
products to a subscription contract? 4.11 Is it possible to delete seats
or products from a subscription contract?
4.1 How can we purchase subscription and
what is the cost?
Subscriptions are sold by Autodesk Authorized Resellers or, for some strategic accounts, directly by Autodesk. For the most current requirements, pricing, and program details for subscription, contact your local reseller or Autodesk Strategic Account Manager. Discounts are available to strategic account and government customers under Autodesk strategic account contracts.
4.2 What are the key requirements to become
an Autodesk® Subscription customer?
The program has the following key requirements:
4.3 How do we renew subscriptions?
Subscriptions are renewed automatically, unless you cancel your contract. But you must confirm the renewal by the contract expiration date or the subscription will be canceled. You are notified by email 90, 60, 15, and 7 days before expiration. Contact your Autodesk Authorized Reseller or Autodesk Strategic Account Manager for assistance with renewals.
4.4 What happens if a subscription contract
is canceled or not renewed?
Subscription benefits are discontinued and you no longer receive upgrades, extensions, e-Learning, web support, or other program benefits, including access to the Subscription Center on autodesk.com. You will have to purchase the next upgrade to rejoin the program.
4.5 We did not know about subscription
at the time of upgrade or purchase of our software, so what can we do?
When the next release of your product becomes available, you will have the opportunity to purchase the upgrade and subscription simultaneously.
4.6 Our network licenses are not on subscription
but are on the latest release. Can we add licenses to this network and
put the entire network on subscription?
For network licenses, the entire network must be either on subscription or off. You can purchase subscription for your entire network when you add one or more licenses to it.
4.7 How can we purchase subscription if
we order a product from the Autodesk Store?
The online Autodesk Store does not currently offer subscriptions. After ordering a product from the Autodesk Store, you will receive a coupon with a link to our reseller lookup. This coupon allows you to put your product on subscription within 30 days of purchase by contacting an Autodesk Authorized Reseller.
4.8 Are extensions available for use with
software licenses not on subscription?
No, extensions are one of the benefits of Autodesk Subscription and are available only through the program.
4.9 Can we migrate from AutoCAD on subscription
to an industry-specific product (for example, Autodesk Architectural
Desktop) on subscription?
Yes. The migration fee is the only fee charged. To simplify such a migration, the subscription fee youˇ¦ve already paid also covers the industry-specific product subscription for the remainder of your subscription term. The new subscription fee for the industry-specific product will start when you renew.
4.10 Can we add new seats or new products
to a subscription contract?
New licenses or products can be added to a subscription contract at any time. The coverage is aligned with the anniversary date of the original contract, and the fee is prorated on a monthly basis. The subscription contract number does not change for additional seats or new products.
4.11 Is it possible to delete seats or
products from a subscription contract?
Yes. At the end of the subscription term you can decrease the number of seats or completely cancel the contract.
4.12 Are shipping costs covered in the
subscription fee?
All mailings during the subscription term, including updates and upgrades, are sent free of charge to the your designated Contract Manager. |
